Istanbul Airport VIP
Istanbul Airport C-VIP Terminal

About Istanbul Airport VIP

The official VIP service partner at Istanbul Airport since 2002

Istanbul Airport VIP is an official, authorised service partner of Istanbul Airport (iGA), operated by ONKA Aviation LLC-FZ — delivering private-terminal, Meet & Greet, lounge and transfer services at Istanbul (IST) and Sabiha Gökçen (SAW).

2002

At Istanbul Airport since

Official

Authorised partner of Istanbul Airport (iGA)

45,000+

Guests served by our group

24/7

Concierge, 365 days a year

Our story

Two decades inside Istanbul Airport

Our team began working at Istanbul's airports in 2002 to provide aviation services of the highest quality at Türkiye's airports. Passenger handling has always been our priority — which is why we keep investing in ground support equipment and in training our teams.

We provide landside and airside services tailored to each guest, timed to their schedule and delivered by people with the knowledge, tools and dedication to set standards rather than chase them. Our group's Meet & Greet brand, Istanbul Airport AssistME, has welcomed more than 45,000 guests.

Istanbul Airport VIP brings our most private services together: the C-VIP Terminal and Private Suite, Meet & Greet at both Istanbul airports, lounges, fast track and chauffeured transfers — booked online and coordinated by one team. Bookings are sold, invoiced and charged by ONKA Aviation LLC-FZ, our operating company in Dubai.

Personal welcome at Istanbul Airport

Official & authorised

An official service partner of Istanbul Airport

Istanbul Airport VIP services are delivered by registered companies and licensed ground handling providers, and C-VIP Terminal services are managed as an authorised partner of Istanbul Airport (iGA).

  • Authorised partner of Istanbul Airport (iGA) for C-VIP Terminal services
  • Operating at Istanbul Airport since 2002
  • Services delivered with licensed airport ground handling providers
  • Operated by ONKA Aviation LLC-FZ, a registered company in the UAE
  • Secure card payments processed by Stripe

ONKA Aviation LLC-FZ

Operator of Istanbul Airport VIP; sells, invoices and processes card payments · Tax Registration No: 104829110600001 · Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, UAE

Licensed ground handling at Istanbul Airport

Operations are delivered with licensed airport ground handling providers, including Taya Yolcu Hizmetleri A.Ş. (Tax No: 2111071092).

Full company and service terms: Terms & Conditions.

How we work

What our guests can count on

Privacy first

Discretion is the core of our work — for heads of state, executives, families and every guest in between.

Always on

Our operations team works around the clock, tracks every flight and adjusts to delays before you land.

Landside and airside

From the curb to the aircraft door, our teams handle passenger formalities, luggage and transfers in person.

24/7 concierge

Talk to our team

Group bookings, VVIP protocol, private jet handling or a booking in the next 24 hours — our team arranges it personally.

Questions & answers

Frequently asked questions

Can't find your answer? Our concierge is available 24/7 by phone and WhatsApp.

Who is behind Istanbul Airport VIP?

Istanbul Airport VIP is operated by ONKA Aviation LLC-FZ, with an operations team based at Istanbul Airport. We offer landside and airside passenger services, from the C-VIP Terminal and Private Suite to Meet & Greet, Fast Track, lounge access and transfers, and AssistME is our parent brand.

How long has your team been working at Istanbul Airport?

Our team has been providing aviation and passenger services at Istanbul's airports since 2002. That experience means our team knows the terminal layout, priority lane locations and lounge procedures at IST, and we also operate at Sabiha Gökçen (SAW).

Is Istanbul Airport VIP an official partner of Istanbul Airport (iGA)?

Yes. Istanbul Airport VIP is an authorised official service partner of Istanbul Airport (iGA). At the airport, services are delivered together with licensed ground handling providers, as described in our Terms and Conditions.

What is the connection between Istanbul Airport VIP and AssistME?

AssistME is the parent brand of Istanbul Airport VIP. Both are operated by the same team, and the customer reviews we show on the site come from the AssistME Trustpilot profile, clearly attributed to the parent brand.

How many travellers has your group served?

Our group has served more than 45,000 guests across its airport services in Istanbul. Each booking is handled by the same operations team, available 24/7, whether you fly intercontinental from Istanbul Airport or regional from Sabiha Gökçen.

Which legal entities provide the Istanbul Airport VIP service?

The service is sold and invoiced by ONKA Aviation LLC-FZ (United Arab Emirates), which also processes card payments. At Istanbul Airport, licensed third-party ground handling providers, including Taya Yolcu Hizmetleri A.Ş., also take part in delivering services, as set out in our Terms.

Where is your office at Istanbul Airport?

Our office is at Tayakadın Mahallesi, Terminal Caddesi No:1, Nu: U450, Arnavutköy/İstanbul, at Istanbul Airport itself. Being based at the airport means our team is on site. For bookings and questions, the quickest route is phone or WhatsApp on +90 541 534 33 44.

Does the Istanbul Airport VIP team speak English and other languages?

Yes. Our team is multilingual. Greeters meet you with a personalised name board, handle your baggage and guide you through each checkpoint. If you need a specific language on the day, mention it in your booking notes or tell the concierge in advance.

Where can I read reviews of Istanbul Airport VIP?

Reviews for our group are collected on Trustpilot under the parent brand, Istanbul Airport AssistME. The reviews shown on our website link back to that Trustpilot profile, so you can read guest feedback directly on the independent review platform.